How we run things
Short version: don't be a prick. Long version is below, but nobody reads these anyway.
1. NO REFUNDS (MOSTLY)
Once a code is applied, power-ups are on a server, or we've started the remote session, that work is consumed and can't be reversed. If you bought the wrong item and haven't used it yet, open a ticket in The Debug Den and we'll swap or refund it. Trying to claim "undelivered" on something you've activated just gets you banned from the server and blacklisted from the shop.
2. DON'T ADVERTISE IN OUR SERVER
Self promo, DM advertising, posting another shop in tickets, leaking prices, etc - instant ban, and if you're a customer you lose any active services. This server exists for our customers to get support and chat, not for you to flog your dodgy CSGO skins or free-perks scam links.
3. DON'T SCAM US
Stolen cards, PayPal unauthorised claims, "brother used my account", fake payment screenshots - all of these get reported back to the payment processor. Your Discord, your user ID, your IP and your email get blacklisted and we'll share the details with other resellers if you cost us money. Just pay properly, it's cheaper for everyone.
4. NO SLURS / TOXICITY
Racial slurs, targeted harassment, threats, doxx language, any of that stuff is instant ban from the Den and the shop. Arguments happen in any community - if it gets heated, take it to DMs, don't make the server look bad. We don't have a 3-strike system for bigotry - we have a 1-strike system and a block button.
5. CHARGEBACKS = PERMA BAN
If you chargeback through your bank or card company, every product and service you've bought from us - active or historical - gets revoked immediately. You get blacklisted from checkout, Discord, and the Den. Before you hit that chargeback button, try opening a ticket first. We've never refused a genuine case and we'll always respond faster than your bank will.
6. DON'T RAID OR SPAM
Raiding, invite spamming, mass DMs to server members, bot raids, @everyone abuse - first offence is a perma ban with no appeal, and if we can tell what shop sent you we'll let them know too. Grow your own community, don't leech ours.
7. NO THREATS
DDoS threats, doxx threats, "I'll get my mate to SWAT you", even sarcastic ones that you think are a joke - any of it and you're gone permanently. Threats of legal action made in bad faith just make us ignore you entirely; genuine legal correspondence goes to our solicitor, not DMs.
8. WARRANTY ON WHAT WE SELL
Perks codes and power-ups are guaranteed for the period you paid for. If one drops early through no fault of your own, we'll replace it free. Software keys are lifetime on the device you activate. Remote work is covered for 7 days post-session. Warranty doesn't cover you getting banned by the platform or Microsoft for your own behaviour.
9. YOUR ACCOUNT = YOUR PROBLEM
We deliver to the account you bought with. If you lose access, share it, get it hijacked, or forget your password, that isn't our responsibility. Sharing purchased products with mates (reselling, group buys, sharing the perks you got from us) gets the service revoked and you blacklisted.
10. BY BUYING YOU AGREE
Clicking purchase at checkout means you've read (or at least agreed to be bound by) everything above. We update these terms now and then when something new happens - if there's a material change, we'll post it in the Den announcements channel. If you don't agree, don't buy. Simple.